FAQ
Payment
Q1. What payment methods do you accept?
We accept Credit Card (Visa cards, Mastercards) & PayPal. All these payment methods are user-friendly, secure and efficient.
Q2. Is your site safe for credit card usage?
uk.bestdeals.co.nz uses advanced encryption and state-of-the-art SSL (Secure Sockets Layer) so you can be assured that your information will be protected from any unauthorised usage. You can also be assured that your confidential information will remain confidential.
Q3. There is a coupon code field in the checkout page, what is it and how can I get one?
From time to time we will run certain promotions where we will send coupon code to our members. These are usually a certain dollar value, a percentage off the order or free shipping.
Q4. How long does it take to confirm my payment?
If you paid, we will be able to confirm your payment immediately and we will dispatch your order within 1 business day.
Q5. What is a CSC Code?
The Card Security Code (CSC), sometimes called Card Verification Value or Code (CVV or CVC), is a security feature for credit or debit card transactions, giving increased protection against credit card fraud.
There are actually two security codes:
- The first code, called CVC1 or CVV1,is encoded on the magnetic strip of the card and used for transactions in person.
- The second code, and the most cited, is CVV2 or CVC2. This CSC (also known as a CCID or Credit Card ID) is often asked for by merchants for them to secure "card not present" transactions occurring over the Internet, by mail, fax or over the phone. In many countries in Western Europe, due to increased attempts at card fraud, it is now mandatory to provide this code when the cardholder is not present in person.
This latter CSC should not be confused with the standard card account number appearing in embossed or printed digits. (The standard card number undergoes a separate validation algorithm called the Luhn algorithm which serves to determine whether a given card's number is appropriate.)
Shipping & Delivery
Q1. When will you ship out my order?
Most of the items will be sent out in the next business day after we have confirmed your payment.You will be notified via an email with a unique tracking number and delivery details.
Q2. Where can I track my order?
If your goods have been dispatched, you can track your order at uk.bestdeals.co.nz home page on the top right.
Q3. Why have I received a different item from what I ordered?
Please contact us with your order number. We will resolve this mistake as soon as possible.
Q4. What should I do if my item arrived with missing parts?
Please contact us with your order number. We will resolve this mistake as soon as possible.
Q5. Are parcels covered by transit insurance?
All delivery shipments are fully insured . If your item is lost in transit, we will replace it at our cost.
Q6. Do you ship internationally?
Yes.
Q7. Can I or my own courier pick up my order from your warehouse?
We are unable to offer a pickup because we ensure that you receive your goods as soon as possible by limiting its delivery mechanisms. Offering a pick up service would complicate our logistics process and delay delivery time for all customers.
Q8. What happens if I do not receive my order by the estimated delivery date?
The estimated delivery date is counted from the day we dispatch your items, we suggest you track your order on uk.bestdeals.co.nz first, or you can contact us and we will resolve this matter as soon as possible.
Q9. How do I change the shipping address?
Pls Contact us.
Q10. What happens if no one is available to sign for the parcel at we have chosen?
A signature is required upon delivery, and if no one is at the delivery address to receive the parcel, a card will be left advising where the parcel can be collected from your nearest post office.
Or you could reschedule your parcel to a more convenient time. Please be informed that you may need to pay the associated fees.
Q11. What if I do not receive my parcel(s) on the guaranteed day/date?
Our 3rd party courier will make every effort to deliver your product within the estimated delivery time but the actual delivery times may change due to changes in supply or circumstances beyond our control. Please contact us if your item/s are not delivered. We will be happy to investigate with our 3rd party courier to track down your parcel.
Please Note: The investigation process can take up to 15 working days to resolve. Once our team receives any outcome from our 3rd party courier company we will contact you immediately to provide a resolution.
Q12. Why is that when I ordered multiple items from your website, the items arrive at different times?
Due to bulk orders shipping out every day, our courier picks up multiple crates at the same time before it gets sorted in their facility, Items can sometimes be placed on mulitple delivery vans and delivery times can vary. Also, Items that come in multiple packages/boxes can also be delivered at different times. Also, sometimes our items will be delivered directly from our supplier which can also vary in delivery times.
Please also note that deliveries with address on some farms, mine sites, islands, Aboriginal sacred sites and other regional or remote locations may not be accessible to our couriers and will not be able to deliver to your door steps. In such cases our courier will contact you for alternate delivery options.
Products
Q1. How do I get answers to specific product questions?
We are given all the technical specifications by our suppliers and we endeavour to list as much information as possible to help you make your purchase decision. Although our in-house team are keen followers of electronics, IT & consumer goods, we may not always have the expertise to answer very detailed and technical questions we get asked by our buyers. If we do have the information you required , we will respond as soon as possible. Otherwise, may we suggest websites that provide technical information on a wide range of products which will better assist your purchase decision. You may try www.google.com.au
Q2. What should I do if I found the item received is not exactly what was described when I placed the order ?
We apologise for the incorrect product description provided when you made your purchase, please contact us with your order number. We will resolve this mistake as soon as possible.
Q3. Why are your prices so low?
uk.bestdeals.co.nz can offer prices substantially lower than you would pay in a retail outlet because we:
Source our products directly from manufacturers around the world;
Purchase in shipments much larger than most retailers to obtain a better price;
Do not involve or rely on any intermediaries to source our products;
Sell on the Internet only which eliminates expensive retail costs.
Q4. Can I physically see an item before I purchase it?
Unfortunately, as Bestdeals strives to provide its customers with the lowest prices possible, we are essentially an online store and do not have the capabilities to display products. All of our products are pre-packaged from our suppliers straight to our warehouse, ready to be shipped to you! We will continue to provide highly detailed descriptions, photos and information on all of the items we sell and if you can't find what you're looking for there, just contact our fantastic customer service team who will happily help find the information you're looking for!
Q5. Can you reserve an item for me?
Due to stock turnover and nature of business, our products are sold on a first order - first sold basis. You may place an order for the item you wish to purchase first and make your payment within 2 days.
Warranty & Returns
Q1. My item is not working now, but it is still under warranty, how do I claim the warranty?
How do I make a warranty claim?
Please contact Bestdeals by email and give a full detailed description of the problem, as well as a photograph of the faulty product or part and your order number. BestDeals will respond to you within 48 hours with further questions or instructions. Do not return the product at this stage.
Q2. What is the procedure for returning my item?
If goods are faulty, not fit for purpose or do not match description, please contact our Customer Service team to resolve your issue.
Returns are accepted if sent back to us within 30 days of buyer receiving item.
The Package must be unopened.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond with instructions for how to return items from your order. Terms and Conditions apply.
You can return the DOA (dead on arrival within 14 days from the date of dispatch) or faulty item to Bestdeals using the following steps:
Send Bestdelas an email with your order number and the reason of return.
Our customer service representative will issue you a Faulty Return Form with a Return Authorised Number (RAN). Please ensure you include this Faulty Return Form in your return package. It will enable Bestdeals to process your return promptly.
The ARN will provide our Reply Paid number which can be used to return products sent by Courier.
Q3. Who pays the postage costs for an item that has to be returned?
For the return of items within 14 days DOA, costs will be paid by Bestdeals by your use of our Reply Paid number or by our paying our Courier.
Where a valid claim is accepted any replaced or repaired items will be sent to you at the expense of Bestdeals.
Where a claim is not accepted as a valid claim your account will be debited with the cost of you returning the product to Bestdeals and of Bestdeals returning the product to you as well as a €30.00 handling and administration fee.
Items returned COD will not be accepted.
Q4. I have received my item but the packaging has been damaged during transit, can I change the item?
Package damage during transit is not covered by our conditions or warranties unless the package damage affects the enclosed product. Conditions and warranties apply only to the product.
Q5. I have received my item but the product has been damaged in transit, what should I do?
All shipments are covered by Bestdeals 14 day DOA warranty. Follow the procedures for making a warranty claim. If the damage is discovered outside this period contact Customer Service who will determine whether circumstances are such that you can still proceed with a claim.
Please follow the instructions for making a warranty claim and returning a product.
Q6. I have received my item but it is faulty, what should I do?
Please follow the procedures for making a warranty claim and returning a product.
Q7. Can I transfer the warranty to someone else if I give or sell it to them?
Bestdelas voluntary warranties are non-transferable.
Under Statutory Warranties not only the original consumer, but any subsequent owner who received the goods as a gift, is entitled to compensation (provided the goods have not been bought for the purpose of resupply), as long as the goods are returned within a reasonable time.
However if you have bought the product from Bestdelas for the purpose of selling it to another person you may be responsible for satisfying the Statutory Conditions and Warranties.
Q8. What warranty applies to products sold by Bestdeals?
Bestdeals provides a voluntary warranty and applies the Conditions and Warranties required by law.
Statutory Conditions and Warranties
Where the 30 Day Change-of-Mind Period has elapsed and the conditions provide that unless the product has defects which Bestdeals specifically bring to your attention before the sale, the product is of merchantable quality—that is:
the product is free from manufacturing defects and faults and reaches a basic level of quality given the price of the product and any description that is provided with the product;
the product is fit for the purpose or job for which it is normally supplied or to which Bestdeals agreed before the sale.
the product matches any description provided on our website or on labelling or packaging; and
you receive clear title to the product
The warranties provide that the product is clear of finance or encumbrances; and you will have free title to the product.
Customers should note that all depictions contained on the website are for illustration purposes only. Because of differences in picture inks, computer monitors and printer ink, colours of the actual product may vary slightly from those observed.
If the product does not fulfil any of these conditions or warranties then, provided the claim is made within a reasonable period after the sale, you may be entitled, at your discretion, to a refund, replacement of the product or to have it repaired. A reasonable period depends on the circumstances of each sale including but not limited to the nature, quality and price of the product.
Any refund agreed to may be less than the purchase price depending on any use or consumption of the product which has occurred or any contribution that use by you has made to the cause of the claim.
Customer Service will consider each claim on its merits on a case by case basis and, if required, will negotiate a solution that is acceptable to Bestdeals and you including any costs involved.
Exceptions
Bestdeals do not provide a refund, credit or exchange if:
you have damaged the product by using it in a way it was not meant to be used.
you have had a defect drawn to your attention before you purchased the product, for example, when products are clearly labelled as seconds or faulty,
the 30 Day Change-of-Mind period has elapsed and the product matches the description provided on our website and is free from manufacturing defects or faults.
Voluntary Warranty Policy
All products sold by Bestdeals have a "dead on arrival" (DOA) warranty. This means that if the product is damaged during delivery and a claim is made within 14 days from the date of dispatch, Bestdeals will replace or repair the product at our discretion and our cost. If Bestdeals have no further stock of the item and it cannot be repaired Bestdeals will replace it with a similar product or offer you a full refund.
If the damage is discovered outside the 14 day period contact Customer Service who will determine whether circumstances are such that you can still proceed with a claim. You can take advantage of this offer for up to twelve months after sale.
This warranty does not apply to damaged packaging only and does not detract from your statutory rights.
Manufacturers Voluntary Warranty
Many of the products supplied by Bestdeals are covered by a Manufacturers voluntary warranty. The terms and conditions of such warranties are beyond our control and it is your choice whether to use such warranties. Where possible the time of such warranty will be shown on our website.
A manufacturers warranty does not detract from your statutory rights.
Please note and follow the procedure for making a warranty claim and returning products.
Q9. Can I get my money back if I do not want this item any more?
You are not entitled to a refund, exchange, credit, replacement or repair if you:
you have damaged the product by using it in a way it was not meant to be used.
you have had a defect drawn to your attention before you purchased the product, for example, when products are clearly labelled as seconds or faulty,
the 30 Day Change-of-Mind period has elapsed and the product matches the description provided on our website and is free from manufacturing defects or faults.
Q10. What is Bestdeals 30 Day Change-of-Mind Policy?
The Bestdeals 30 Day Change-of-Mind PolicyOnline shopping sometimes means you don't get exactly what you had in mind. You are welcome to return the item as long as you meet the following terms and conditions as listed below:
Terms & Conditions
Notification is required within 30 days of purchase date.
Item to be returned must be in their original re-saleable condition with all tags and packaging (ready to be put back on the shelf).
The item/s are NOT opened, used, worn or damaged.
That you DO NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.
Some items are not eligible for refund due to hygienic reasons.
The refund amount will not include delivery costs. If the item was delivered for free, delivery cost will be deducted.
Handling fees will apply at 20% of the purchase price.
The return of the item is the responsibility of the buyer.
If the item has sustained damage in transit or does not return as noted above, a revised refund amount may be required.
If you would like to take this offer, please send us an email at support.uk@bestdeals.co.nz and indicate the Order ID the item/s you wish to return and the reason for the return. Our Customer Service team will reply to your email and, if applicable, issue you a Return Authorization (RA) number. All other relevant information will be given to you at this time. bestdeals will not accept any return of any item/s without an RA from our Customer Service Representative.
Exclusions
Disposable products such as medical face masks, tissues, toilet paper, etc are not applicable to the BestDeals 30 Day Change-of-Mind Policy.